Monday, February 15, 2010

Welcome to the Call Center Workforce Management blog

Welcome to our new blog about Call Center Workforce Management. We at Monet Software are dedicated to making workforce management, forecasting and scheduling easier and more efficient for call centers. With our new blog, we would like to share ideas, tips, insights, best practices, industry and technology trends with you. We hope that this blog proves to be useful for call center executives, managers and supervisors in their daily work.

The Monet Software team