Six strategies for improved call center schedule adherence

One of the toughest jobs related to managing any call center may not be the calculations of proper forecasting nor the numerous iterations of coming up with the best schedule mix. The hardest part is often ensuring there is the right number of staff with the right skills in their seats at the right times of the day. So how do you get staff to show up for work on time and stick to their planned break times as well as generally acceptable time on various work tasks?

We are very excited that our special guest speaker and industry expert, Penny Reynolds from the The Call Center School, will share with you proven practices on schedule adherence.


















What attendees will learn?

• Quantify the cost and service implications of missing staff
• Identify ways to communicate and educate staff on the “power of one” in call center staffing.
• Describe options for setting adherence performance goals and selling to the staff
• Identify the reasons why staff don't adhere to the schedule plan
• Identify reward and consequence programs that support adherence goals
  

We are looking forward to having you join us for this free webinar.