Here are three key steps to make your case:
- Business impact: What does it “cost” you to continue using manual processes or spreadsheets? Please see also our posts about spreadsheet based contact center scheduling and the cost of out-of-adherence.
- Benefits: What are the key benefits you can realize with a WFM solution? Please see how does WFM impact call center staffing and the ROI of Workforce Management Software.
- ROI: What is the return or payback time for the WFM investment? A common misconception is that WFM software is associated with a large investment. In fact, new cloud-based WFM can deliver significant value to the top and bottom line with a minimal investment. A cloud-based WFM solution provides the highest ROI and savings of any WFM strategy due to its low upfront investment and low operating costs. Please read WFM software comparison - cloud versus installed software.
If you need help presenting the benefits of an automated WFM solution to your management team please see our workforce management ROI white papers or contact us and we are happy to answer your questions, share some ROI tools and provide guidance.