Thursday, February 14, 2013

Call center Performance Metrics Solution receives Customer magazine 2012 Product of the Year Award

Monet Metrics product of the year awardWe are very excited that Monet Metrics has been recognized as Product of the Year for exceptional innovation by TMC’s Customer magazine. CUSTOMER magazine, the industry’s source for news, product information, and strategies for communications that engage customers and potential customers, has named Monet Metrics as their 2012 Product of the Year Award winner. In a statement, the magazine said: "Monet Software was selected to receive Customer Magazine 2012 Product of the Year Award for its achievement in advancing customer experience management technologies." In summary, the solutions delivers the following benefits to call centers:
  • Better decisions through actionable intelligence and flexible real-time dashboards: Monet Metrics sets a new standard by transforming call center management from a reactive to a proactive approach. Pre-built reports and metrics make relevant data readily available to proactively manage call center performance.
  • Improved productivity and agent motivation through scorecard capabilities: Scorecards, key performance indicators (KPI), real-time dashboards and customizable reports deliver a constant stream of intelligence helping call centers take the right action at the right time to better meet their business goals.
  • Key performance indicators right at your fingertips, anywhere and anytime: Call center managers and supervisors can make more informed decisions, resulting in higher customer satisfaction, more cost control and better utilization of resources. It also frees up time for supervisors and managers to focus on working with agents, coaching, training and planning, instead of collecting and analyzing data.
The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of Customer magazine, www.customerzone360.com. For a demonstration of Monet Metrics, please follow this link to watch the call center performance management overview demo.